Privacy policy

Privacy Policy ReliveX

Introduction
ReliveX (“we”, “us”, “our”) values your privacy and handles your personal data with care. This privacy policy explains what data we collect, why we do it, how we protect it and what rights you have under the General Data Protection Regulation (GDPR). ReliveX is responsible for the processing of your personal data as controller.

By using our website and services, you agree to the terms of this privacy policy.

What personal data do we collect?
We collect personal data that you provide to us, for example when:

  • Placing an order
  • Sign up for our newsletter
  • The data we process may include, among other things:
  • Name, address, place of residence
  • Email address
  • IP address, browser data and cookies
  • Order and payment history

Purposes of processing
We use your personal data for the following purposes:

  • Handling and processing your orders
  • Communication about your order and customer service
  • Sending newsletters and offers (only with your permission)
  • Improving our website and services through analyses and statistics
  • Compliance with legal obligations
  • Securing our services and fraud prevention

Legal basis
We process your personal data on the basis of:

  • The performance of an agreement (such as processing your order)
  • Your explicit consent (e.g. for marketing communications)
  • Legitimate interests (such as improving our services and website)
  • Legal obligations (e.g. tax retention obligation)

Payments via Klarna
When you choose to pay via Klarna, we may pass on your personal data, such as contact details and order details, to Klarna. Klarna uses this information to assess whether you are eligible for their payment methods and to adapt these payment methods to your situation.

Klarna's processing of your personal data is done in accordance with their own privacy policy. For more information, please see Klarna's privacy policy at www.klarna.com .

For questions about Klarna's processing, please contact their customer service:
Klarna BV
De Ruyterkade 7
1013 AA Amsterdam
Tel: 020-8082852

Cookies and tracking
Our website uses cookies and similar technologies for:

  • Functional purposes (such as remembering your shopping cart)
  • Analysis of website usage (e.g. Google Analytics)
  • Marketing purposes (such as Facebook Custom Audiences)

You can manage cookies through your browser settings. When visiting our website, you will be informed and asked for consent where legally required. For more information, please refer to our Cookie Policy.

Sharing data with third parties
We only share your personal data with third parties if this is necessary for the performance of our services, for example:

  • Payment Service Providers for payment transactions
  • Delivery partners for shipping your order
  • IT and hosting partners for managing our website
  • Marketing partners for communications and advertising campaigns (only with your consent)
  • Government agencies where required by law

All our processors are contractually obliged to treat your data confidentially and securely.

Retention periods
We do not retain your personal data for longer than is necessary for the purposes for which it was collected, or as long as required by law. For example:

  • We store order data for up to 7 years due to tax obligations.
  • We store communication and customer service data for up to 1 year after the contact has been completed.
  • We retain marketing data for as long as you have given permission

Your rights
You have the right to:

  • To gain insight into the personal data that we process about you
  • To have incorrect data corrected
  • Have outdated or unnecessary data removed
  • Request restriction of processing
  • Transfer your data to another party (data portability)
  • To object to certain processing
  • To withdraw your consent to processing

Requests can be sent to support@shoprelivex.com. We will respond within 4 weeks.

Security
We take appropriate technical and organizational measures to protect your personal data against loss, misuse and unauthorized access, including encryption and secure connections (SSL).

Changes to this Privacy Policy
We may change this Privacy Policy. We recommend that you visit our website regularly for the most current version.

Questions and contact
If you have any questions about our privacy policy or your data, please contact:
ReliveX
E-mail: support@shoprelivex.com
Telephone: 085 301 68 34
Available: Monday to Friday 08:00 - 20:00, Saturday and Sunday 10:00 - 17:00