Return Policy
We do our best to deliver your order as desired. However, it may happen that a product does not fully meet your expectations. That is why we offer a 90-day risk-free trial period .
Are you not satisfied? Then you can return the product within this period, provided that it is in its original condition, with labels and without excessive use.
Returns Policy and Guidelines:
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Please send us an email in advance to
support@shoprelivex.com and let us know that you want to return the order or parts of it. The return address is not the same as the address on the shipping label.
- If we can accept the return (within the allowed period), you will receive further instructions from us.
- Please pack the returned product safely and securely in the original packaging.
- Please send the package to the return address provided to you by our customer service.
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The shipping costs for a return shipment are at your own expense. For international shipments this can average out to around €19, depending on the carrier.
- Send the Track & Trace code to our customer service.
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After receiving and inspecting the product, we will process the refund within 7 days via the original payment method .
Damaged or defective products
Did your product arrive damaged or defective? Please contact us within 14 days. Always include a clear video showing the problem, along with the shipping label from the packaging. We can only assess whether it is covered by the warranty with these images. Is the defect covered by the warranty? We will then send you a new copy free of charge . After 14 days, our standard return policy applies.
Can I return the product without contacting you?
No, that is not possible. You must first contact us before returning the product, so that we are aware of the shipment and can follow the Track & Trace for correct processing.
My delivery failed, what now?
If your order has not arrived—for example because the package was lost by PostNL or due to an error in the address—we are ready to solve this. If you have not received your order after 21 days, please contact us within 7 days so that we can resend your order free of charge. If you do not contact us within 7 days, the costs for a new shipment will be at your own expense.
What is not eligible for a refund?
- Lost returns because the package was not shipped with a trackable and insured service
- Severely damaged returns due to poor packaging
- Returns sent to the wrong address
- Returns outside the period
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Return costs
Returns Address
Our international warehouse processes returns from several countries:
Name: ReliveX – Attn: Pan Da
Street: No. 158 Kaiyuan Road
District: Jiangbei District
City: Ningbo
Province: Zhejiang
Postal Code: 315033
Country: China
Mobile (on the package): +86 177 4445 2367
By working with an international distribution center, we can deliver worldwide quickly and efficiently. Read more about why we ship from China here.
Contact
Do you have any questions about your return, the process, or anything else ? Feel free to contact us : E-mail :
support@shoprelivex.com
